Director of Online Student Support Strategies
Ball State
Muncie, IN
Full-time
Education
Posted on April 20, 2024
Posting Details
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title
Director of Online Student Support Strategies
About this Opportunity
The Learner Experience team, a part of the Division of Online and Strategic Learning at Ball State University, supports prospective and admitted students on their journey from the time they apply through program completion. We are searching for a talented, strategic, team-oriented, and forward-thinking Director of Online Student Support Strategies to lead a high-functioning hybrid and fully remote team of advising professionals, thereby ensuring quality delivery of support services and alignment of division and university goals. The Director of Online Student Support Strategies position is a full-time position focused on championing online student success.
The salary range for this opportunity is $62,000 – $67,000 annually.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness' as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Provide effective leadership in the delivery, evaluation, and refinement of student strategies for supporting online students and programs; create networks with academic and administrative departments throughout the university to ensure a successful, and streamlined, learner experience; coordinate at director's level within the unit to ensure student and program strategies support and align with unit's goals; conduct research in online learner support and explore forward-thinking strategies; support the Executive Director for Learner Experience with learner and systemic strategies that align with the goals of the unit and the institution.
Minimum Education
Master's degree from an accredited institution.
Minimum Experience
At least three years of professional work experience; supervisory experience.
Minimum Other
Excellent communication and interpersonal skills; demonstrated ability to solve problems in a fast-paced constantly changing environment. Demonstrated knowledge of strategic planning and knowledge of student success strategies; demonstrated computer skill including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Customer Relationship Management (CRM) system; demonstrated ability to work in cross functional teams, willingness and ability to travel.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Additional experience working with online or distance education students; prior experience with ‘early alert' academic systems, prior experience with the coordination of business activities with an academic department and/or college.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Lead Student Success Specialist
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Division of Online & Strategic Learning:173020
Department Information
Department Email or Phone Number
tlweyermann@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Lead daily efforts for the Student Success team to ensure progress toward division goals and university goals through advising, recruitment, admission, enrollment, and retention of online students.
Ranking
2
Job Duty
Champion access to online education, and work to reduce barriers to admission and enrollment. Oversee processes and policies including working with academic departments and university offices on funnel and institutional data.
Ranking
3
Job Duty
Ensure the seamless delivery of support services for online students through cooperative and timely efforts as they intersect with support and services outside the unit – university administrators, staff, and faculty.
Ranking
4
Job Duty
Recommend development of and/or revisions to policies, regulations, and procedures in compliance with federal and state regulations as they relate to specific program areas and/or services for online students.
Ranking
5
Job Duty
Direct the planning, implementation, and continued refinement of retention programs for online students, including, but not limited to, student orientation process, customer relations management (CRM) tools, database attributes, and ongoing student engagement communications and activities.
Ranking
6
Job Duty
Assign and review work, orient and train staff, and make recommendations to the Exec. Director in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, training, and career development of student success personnel.
Ranking
7
Job Duty
Lead recruiting efforts with the division's student success team including, but not limited to, training and motivating the team to implement best-practice recruitment methods to meet enrollment goals for the program, division, and university. Work with the division's marketing team and other staff to plan and implement recruiting initiatives and communication plans to attract and retain online students.
Ranking
8
Job Duty
Conduct on-going research and continuously evaluate and improve services and learner experiences offered by the division to promote maximum student access, retention, and success.
Ranking
9
Job Duty
Perform data analysis and make recommendations for improvements to student services, policies, systems, budget, staffing, and professional development.
Ranking
10
Job Duty
Provide management assistance and support to the Executive Director to facilitate division and university goals. Actively participate and assist in strategic planning.
Ranking
11
Job Duty
Develop and deliver regular reports to leadership.
Ranking
12
Job Duty
Perform other related duties as assigned.
Ranking
13
Job Duty
Maintain regular and predictable attendance.
Posting Detail Information
Posting Number
202401508P
Number of Vacancies
1
Desired Start Date
05/27/2024
Position End Date (if temporary)
Open Date
03/19/2024
Applications Accepted Through Date
05/02/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Any BSU employee, excluding Faculty and Temporary employees, applying for a staff or professional position will need to have been in their current role for at least 6 months at time of application. Learn More
Any BSU employee who is offered a final interview when applying for a staff or professional position will need to inform their current supervisor of the upcoming interview. Learn More
Position Title
Director of Online Student Support Strategies
About this Opportunity
The Learner Experience team, a part of the Division of Online and Strategic Learning at Ball State University, supports prospective and admitted students on their journey from the time they apply through program completion. We are searching for a talented, strategic, team-oriented, and forward-thinking Director of Online Student Support Strategies to lead a high-functioning hybrid and fully remote team of advising professionals, thereby ensuring quality delivery of support services and alignment of division and university goals. The Director of Online Student Support Strategies position is a full-time position focused on championing online student success.
The salary range for this opportunity is $62,000 – $67,000 annually.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness' as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Benefits and Community
Ball State University offers an excellent benefits package for eligible positions. Click here to explore options.
- Affordable Healthcare
- Retirement
- Tuition Remission (For eligible employees, their dependents, and spouse)
- Paid Parental Leave
- Professional Development
https://www.bsu.edu/about/live-near-your-work
FLSA
Administrative Exemption
Hrs/Week
40
Length of Assignment
Full-Time At-Will
Position Function
Provide effective leadership in the delivery, evaluation, and refinement of student strategies for supporting online students and programs; create networks with academic and administrative departments throughout the university to ensure a successful, and streamlined, learner experience; coordinate at director's level within the unit to ensure student and program strategies support and align with unit's goals; conduct research in online learner support and explore forward-thinking strategies; support the Executive Director for Learner Experience with learner and systemic strategies that align with the goals of the unit and the institution.
Minimum Education
Master's degree from an accredited institution.
Minimum Experience
At least three years of professional work experience; supervisory experience.
Minimum Other
Excellent communication and interpersonal skills; demonstrated ability to solve problems in a fast-paced constantly changing environment. Demonstrated knowledge of strategic planning and knowledge of student success strategies; demonstrated computer skill including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Customer Relationship Management (CRM) system; demonstrated ability to work in cross functional teams, willingness and ability to travel.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Preferred Experience
Additional experience working with online or distance education students; prior experience with ‘early alert' academic systems, prior experience with the coordination of business activities with an academic department and/or college.
Preferred Other
Pre-Employment Screening
Requires successful completion of a background check and education verification.
Position Title(s) Supervised
Lead Student Success Specialist
Required Certifications
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Department
Division of Online & Strategic Learning:173020
Department Information
Department Email or Phone Number
tlweyermann@bsu.edu
Duties & Responsibilities
Ranking
1
Job Duty
Lead daily efforts for the Student Success team to ensure progress toward division goals and university goals through advising, recruitment, admission, enrollment, and retention of online students.
Ranking
2
Job Duty
Champion access to online education, and work to reduce barriers to admission and enrollment. Oversee processes and policies including working with academic departments and university offices on funnel and institutional data.
Ranking
3
Job Duty
Ensure the seamless delivery of support services for online students through cooperative and timely efforts as they intersect with support and services outside the unit – university administrators, staff, and faculty.
Ranking
4
Job Duty
Recommend development of and/or revisions to policies, regulations, and procedures in compliance with federal and state regulations as they relate to specific program areas and/or services for online students.
Ranking
5
Job Duty
Direct the planning, implementation, and continued refinement of retention programs for online students, including, but not limited to, student orientation process, customer relations management (CRM) tools, database attributes, and ongoing student engagement communications and activities.
Ranking
6
Job Duty
Assign and review work, orient and train staff, and make recommendations to the Exec. Director in all areas related to supervision, including but not limited to interviewing and selection, compensation, discipline, performance appraisal, training, and career development of student success personnel.
Ranking
7
Job Duty
Lead recruiting efforts with the division's student success team including, but not limited to, training and motivating the team to implement best-practice recruitment methods to meet enrollment goals for the program, division, and university. Work with the division's marketing team and other staff to plan and implement recruiting initiatives and communication plans to attract and retain online students.
Ranking
8
Job Duty
Conduct on-going research and continuously evaluate and improve services and learner experiences offered by the division to promote maximum student access, retention, and success.
Ranking
9
Job Duty
Perform data analysis and make recommendations for improvements to student services, policies, systems, budget, staffing, and professional development.
Ranking
10
Job Duty
Provide management assistance and support to the Executive Director to facilitate division and university goals. Actively participate and assist in strategic planning.
Ranking
11
Job Duty
Develop and deliver regular reports to leadership.
Ranking
12
Job Duty
Perform other related duties as assigned.
Ranking
13
Job Duty
Maintain regular and predictable attendance.
Posting Detail Information
Posting Number
202401508P
Number of Vacancies
1
Desired Start Date
05/27/2024
Position End Date (if temporary)
Open Date
03/19/2024
Applications Accepted Through Date
05/02/2024
Open Until Filled
No
Information regarding transcripts
The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter
In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's enduring values, including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
- Cover Letter
- Resume
- Undergraduate Transcripts
- Master's Transcripts
