Parking Enforcement Officer Group Leader
Ball State
Muncie, IN
Full-time
Law Enforcement / Security
Posted on April 2, 2024
Posting Details
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
Parking Enforcement Officer Group Leader
Additional Information
Ball State University has a full-time opportunity for a Parking Enforcement Officer Group Leader. This second shift position is scheduled for Sunday through Thursday, 3:00 pm – 11:30 pm, and includes a second shift premium. This position offers a generous benefits package that includes health insurance, paid time off, retirement benefits, and much more.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness' as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Position Number
102306
New Hire Rate
17.35
FLSA
Non-Exempt
Hrs/Week
40
Position Function
Serve as lead Parking Enforcement Officer in the ticketing of vehicles, provide customer service, conduct emergency phone checks on exterior emergency phone boxes, booting/towing and various errands; perform duties related to maintenance and repair of all parking meters; assist with traffic flow at university events.
Minimum Education
High school diploma or equivalent (GED).
Minimum Experience
1. Over one year of customer service experience.
2. Must possess and maintain a valid Driver's License and be insurable under the university's auto fleet policy.
3. Must be able to read and comprehend all University policies, procedures and communications.
4. Must be able to perform all mental and physical requirements as outlined in each job duty.
5. Must be 18 years or older.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Up to eighteen months of education beyond high school.
Preferred Experience
Additional years of customer service experience; possess basic automotive knowledge; ability to handle stressful situations.
Pre-Employment Screening
Requires successful completion of a background check., Requires successful completion of a Drivers License check
Positions Supervised
Department
Parking Services:152110
Department Information
Department Email or Phone Number
765-285-1225
Special Service Statement
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
Shift
2
Shift Premium
0.50
Regular Work Hours and Days
Sun – Thurs. 3:00 – 11:30pm
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Duties & Responsibilities
Ranking
1
Job duty
Serve as lead Parking Enforcement Officer; perform data entry on portable electronic ticket writer for ticketing of vehicles that are in violation of Ball State University rules and regulations; coordinate booting and towing of vehicles; assist in providing training to new Parking Enforcement Officers and provide feedback in regard to ticket volume, errors, enforcement variations, etc.
Duty Requirement
Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles, electronic ticket writer and boot.
Ranking
2
Job duty
Provide guidance and customer service to Ball State University faculty, staff, and students by informing them of parking and transportation regulations and options. Acquire and maintain knowledge of Ball State University policies, procedures, rules and regulations as they pertain to Parking Services and Public Safety operations; follow written departmental policies and procedures; attend periodic training as it relates to this position.
Duty Requirement
Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills.
Ranking
3
Job duty
Serve as needed for the Motor Assist Program; unlock vehicles, jumpstart vehicles, inflate tires, transport motorists to gas stations, and attend to other parking problems; serve as needed to drive the Charlie's Charter van.
Duty Requirement
Requires the physical ability to exert in excess of 30 pounds of force frequently. Requires the physical ability to sit for extended periods of time and drive university vehicles. May require the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles and knowledge of basic automotive skills.
Ranking
4
Job duty
Install barricades and temporary signage for special events; report missing signage as appropriate; assist with special event overtime assignments for university concerts, athletic events, or any other event as needed; assist in preparation and activities related to special campus events such as move-in, move-out, commencement, homecoming, Emens shows, etc.
Duty Requirement
Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Requires the physical ability to sit for extended periods of time and drive university vehicles.
Ranking
5
Job duty
Collect monies and monitor and inspect equipment in all parking garages daily or as needed to ensure proper operation and paper rolls do not run out; transport all monies to bank daily or as needed for deposit; turn all financial documents in to Parking Services bookkeeper.
Duty Requirement
Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
Ranking
6
Job duty
Perform annual maintenance on electronic meters (replacing batteries and numbering); repair malfunctioning, broken, or vandalized meters or signage; includes determine extent and nature of problem and coordinate work repair through shops for specialized work or vendor support.
Duty Requirement
Requires the physical ability to exert in excess of 20 pounds of force frequently. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
Ranking
7
Job duty
Install or remove parking instructional and directional signage as needed or required and coordinate and monitor installation of new or existing sign posts; includes report problems with signage to appropriate supervisors and coordinate work orders through shops for needed work.
Duty Requirement
Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task may require use of vehicles.
Ranking
8
Job duty
Perform other related duties as assigned.
Duty Requirement
May require any of the above mentioned abilities.
Posting Detail Information
Posting Number
202402194SS
Desired Start Date
04/29/2024
Position End Date (if temporary)
Open Date
04/01/2024
Close Date
04/09/2024
Open Until Filled
No
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Ball State is a great place to work! In fact, Forbes has ranked Ball State University as the fourth-best midsized employer—and the only recognized education institution—in the State of Indiana. Learn More
Position Title
Parking Enforcement Officer Group Leader
Additional Information
Ball State University has a full-time opportunity for a Parking Enforcement Officer Group Leader. This second shift position is scheduled for Sunday through Thursday, 3:00 pm – 11:30 pm, and includes a second shift premium. This position offers a generous benefits package that includes health insurance, paid time off, retirement benefits, and much more.
Our Statement on Inclusiveness
At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness' as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellenceand freedom of expression.
Position Number
102306
New Hire Rate
17.35
FLSA
Non-Exempt
Hrs/Week
40
Position Function
Serve as lead Parking Enforcement Officer in the ticketing of vehicles, provide customer service, conduct emergency phone checks on exterior emergency phone boxes, booting/towing and various errands; perform duties related to maintenance and repair of all parking meters; assist with traffic flow at university events.
Minimum Education
High school diploma or equivalent (GED).
Minimum Experience
1. Over one year of customer service experience.
2. Must possess and maintain a valid Driver's License and be insurable under the university's auto fleet policy.
3. Must be able to read and comprehend all University policies, procedures and communications.
4. Must be able to perform all mental and physical requirements as outlined in each job duty.
5. Must be 18 years or older.
Authorization to work in the US
Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education
Up to eighteen months of education beyond high school.
Preferred Experience
Additional years of customer service experience; possess basic automotive knowledge; ability to handle stressful situations.
Pre-Employment Screening
Requires successful completion of a background check., Requires successful completion of a Drivers License check
Positions Supervised
Department
Parking Services:152110
Department Information
Department Email or Phone Number
765-285-1225
Special Service Statement
EEO Statement
Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
Shift
2
Shift Premium
0.50
Regular Work Hours and Days
Sun – Thurs. 3:00 – 11:30pm
About Ball State University
Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:
https://www.bsu.edu/about/live-near-your-work
There's more to discover IN Indiana! Visit the following link to learn more:
IN Indiana
Duties & Responsibilities
Ranking
1
Job duty
Serve as lead Parking Enforcement Officer; perform data entry on portable electronic ticket writer for ticketing of vehicles that are in violation of Ball State University rules and regulations; coordinate booting and towing of vehicles; assist in providing training to new Parking Enforcement Officers and provide feedback in regard to ticket volume, errors, enforcement variations, etc.
Duty Requirement
Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles, electronic ticket writer and boot.
Ranking
2
Job duty
Provide guidance and customer service to Ball State University faculty, staff, and students by informing them of parking and transportation regulations and options. Acquire and maintain knowledge of Ball State University policies, procedures, rules and regulations as they pertain to Parking Services and Public Safety operations; follow written departmental policies and procedures; attend periodic training as it relates to this position.
Duty Requirement
Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills.
Ranking
3
Job duty
Serve as needed for the Motor Assist Program; unlock vehicles, jumpstart vehicles, inflate tires, transport motorists to gas stations, and attend to other parking problems; serve as needed to drive the Charlie's Charter van.
Duty Requirement
Requires the physical ability to exert in excess of 30 pounds of force frequently. Requires the physical ability to sit for extended periods of time and drive university vehicles. May require the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles and knowledge of basic automotive skills.
Ranking
4
Job duty
Install barricades and temporary signage for special events; report missing signage as appropriate; assist with special event overtime assignments for university concerts, athletic events, or any other event as needed; assist in preparation and activities related to special campus events such as move-in, move-out, commencement, homecoming, Emens shows, etc.
Duty Requirement
Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Requires the physical ability to sit for extended periods of time and drive university vehicles.
Ranking
5
Job duty
Collect monies and monitor and inspect equipment in all parking garages daily or as needed to ensure proper operation and paper rolls do not run out; transport all monies to bank daily or as needed for deposit; turn all financial documents in to Parking Services bookkeeper.
Duty Requirement
Requires the physical ability to exert in excess of 35 pounds of force frequently. Requires the physical ability to sit for periods of time and drive university vehicles. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
Ranking
6
Job duty
Perform annual maintenance on electronic meters (replacing batteries and numbering); repair malfunctioning, broken, or vandalized meters or signage; includes determine extent and nature of problem and coordinate work repair through shops for specialized work or vendor support.
Duty Requirement
Requires the physical ability to exert in excess of 20 pounds of force frequently. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task requires use of vehicles.
Ranking
7
Job duty
Install or remove parking instructional and directional signage as needed or required and coordinate and monitor installation of new or existing sign posts; includes report problems with signage to appropriate supervisors and coordinate work orders through shops for needed work.
Duty Requirement
Requires the physical ability to exert in excess of 55 pounds of force frequently. Requires the physical ability to lift items with arms extended, overhead and to push or pull items as necessary. Requires the ability to stand and walk for long periods of time. Employee is exposed to inside and outside environmental conditions. Task requires the mental ability to read, write, comprehend, and follow written instructions and information, and to receive, comprehend and follow oral instructions and information. Requires the mental ability to analyze problem situations and adjust to varying work assignments, use judgment and discretion, and demonstrate appropriate written and verbal communication skills. Task may require use of vehicles.
Ranking
8
Job duty
Perform other related duties as assigned.
Duty Requirement
May require any of the above mentioned abilities.
Posting Detail Information
Posting Number
202402194SS
Desired Start Date
04/29/2024
Position End Date (if temporary)
Open Date
04/01/2024
Close Date
04/09/2024
Open Until Filled
No
Special Instructions Summary
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you hold a valid driver's license?
- Yes
- No
- * Do you have the ability to work evenings and weekends?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Undergraduate Transcripts
