Member Service Representative
Covington Electric Cooperative, Inc.,
is seeking a Member Service Representative (Enterprise office)
Under general direction of the Member Service Manager, receives payments in person,
at the drive-thru window, over the counter, via telephone, from members and by mail;
makes change, prepares deposit slips, posts payments; answers phone and routes to
appropriate person, and other related duties as required. Balance night deposit and cash
drawer and makes daily deposits. Addresses member inquiries and complaints regarding
service requests, outages, answering calls from members, and distributes meter bases,
rate and usage charts, and service wiring
diagrams. Applicants wishing to apply should meet the following minimum requirements:
Must have high school education or its
equivalent, and three to five years' experience in cashiering/Member Service Representative type work, preferably in the electrical utility field, or an equivalent combination of training, education, and experience. Must be able to balance cash drawer and prepare bank
deposits; verifies starting cash and balances cash drawer each day while following
established guidelines and provides proper cash drawer documentation to accounting
department. Must be able to communicate well enough to handle difficult conversations, discussions, or situations in person or over the phone. Must be able to work in a high stress environment and deal effectively with
demanding situations as required. Must
possess basic knowledge of computers to
include data entry and retrieval. Must possess basic knowledge and skill to use the following office machines: 10-key calculator; telephone; personal computer and printer; photocopy
machine; and mail opener. Must possess
verbal communication skills to receive visitors, assist members, answer questions, and obtain necessary information to follow-up request. Must be able to establish priorities and work without close supervision. Must be able to work overtime, weekends, and holidays in emergency situations. Must be willing to
participate in special training programs/classes as required. Perform other duties as assigned. Applicant must also pass a pre-employment drug screen and background check.
This institution is an Equal Opportunity/Affirmative Action Provider
and Employer