Manager of Museum Sales & Retail Operations

TITLE: Manager of Museum Sales & Retail Operations
DEPARTMENT: Institutional Advancement
SUPERVISOR: Director of Institutional Advancement
EMPLOYMENT STATUS: Full-time/Non-Exempt
HIRING RANGE: $83,000 to $93,000 depending on experience.

PRIMARY OBJECTIVE:

The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. This position helps fulfill this by maximizing retail profitability, while providing a positive visitor experience for all. This position will manage the day-to-day functions of the Facility Rentals program, provide retail guidance to the Museum Store and Visitor Services Managers, and serve as the primary contact and staff liaison with the contract food service provider.

DUTIES AND RESPONSIBILITIES:

Specific duties include, but are not limited to, the following:

Department Management

• Create annual business plans for each retail program area (Facility Rentals, Museum Store, and Visitor Services) including budgets, pricing structures, marketing strategies, customer service standards and practices, staffing levels, and other strategies to maximize earned income.
• Oversee the day-to-day management of the Facilities Rentals team and work with the Museum Store and Visitor Services Managers on the day-to-day management of the Store and Admissions.
• Develop and ensure adherence to policies and procedures related to each retail operation.
• Explore and develop new earned income opportunities,

Facility Rentals

• Supervise the Facility Rentals team, including Event Coordinators.
• Research, develop, and maintain facility rental policies, procedures, and fee structures that are competitive within the market and maximize revenue for the Museum's operations.
• Develop and implement sales strategies to secure new facility rentals.
• Provide professional, courteous, and timely communications to develop and maintain positive relationships with existing and potential clients.
• Negotiate, review, and execute all client and vendor contracts and agreements. Ensure all Museum policies and procedures are adhered to by both clients and vendors.
• Provide oversight for each facility rental and act as a primary point of contact on behalf of the Museum with clients and vendors, pre- to post-event.
• Prepare event timelines, including details on all vendors, equipment delivery and pick up schedules, and emergency contact information.
• Provide direction to caterers, other vendors, and event staff from set up to break down.
• Coordinate with Museum security, cafe, and operations staff to ensure facilities and equipment are well-maintained and ready for use.
• Ensure the Museum's Master Calendar is up to date with current event schedules and ensure there are no conflicting events or dates.
• Serve as a resource for other Crocker staff on catering, rentals, and other event logistics and help support Museum events.
• Recruit, train, and manage Facility Rental staff and volunteers.
• Prepare and maintain necessary event documentation and reports.
• Responsible for the Museum's alcohol inventory

Museum Store

* Supervise the Museum Store Manager and work with the Museum Store and its staff to maximize revenue generation through on-site sales and other retail opportunities.
* Set qualitative and quantitative performance goals for staff to meet overall strategic retail goals.
* Work with the Museum Store Manager to develop a staffing plan and ensure that staffing is within budget and adequate to meet customer needs.
* Ensure the Store's merchandise mix includes appropriate products at a variety of price points that reflect the Museum's programs, experiences, and collections.
* Collaborate on the development of custom products that reflect the Museum's brand identity to further the visitor experience and contribute to elevating the Museum's visibility.

Admissions

• Supervise the Visitor Services Manager and work with the Admissions Desk and its staff to ensure that Museum entry process and procedure is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum.
• Improve and implement customer service standards for front-facing staff.
• Develop a cross-training process and procedure for Museum Store and Admissions staff.
• Oversees all aspects of end-of-day attendance counts, revenue reconciliation, and daily reports.

SKILLS AND EXPERIENCE:

• Minimum of five years of progressively responsible experience with facilities rentals and/or merchandising in a retail environment.
• Knowledge and experience developing business plans.
• Experience managing staff including hiring, training, performance management, and coaching.
• Excellent written and oral communication skills.
• Ability to communicate clearly and effectively with donors, members, volunteers, vendors, etc.
• Intellectual curiosity and problem-solving ability.
• Demonstrated ability to work effectively in teams and across departments.
• Proven ability to handle confidential information with discretion and diplomacy.
• Proficiency with Microsoft Office Suite.
• Excellent organizational and project management skills that reflect ability to prioritize and coordinate multiple simultaneous projects.
• Ability to understand and employ financial skills, e.g., budgeting, cost analysis, forecasting, etc.
• Punctual and adheres to scheduled hours.
• Must be available evenings and weekends.
• Current CA Driver's License and proof of auto insurance.
• Ability to monitor own work to ensure quality and accuracy.

INSTITUTIONAL RESPONSIBILITIES:

• Support the Museum's mission, vision, values, strategic plan and institutional DEAI initiatives.
• Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other's perspectives.

FISCAL RESPONSIBILITIES:

• Manages the Facility Rental expense and revenue budgets and works closely with Managers of Museum Store and Visitor Services to develop their budgets.
• Adhere to PCI standards when processing customer payment transactions.
• Utilize Crocker Resources wisely.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 40 lbs.

EQUAL OPPORTUNITY EMPLOYER:
Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the
basis of merit and business need in order to have the best available person in each job. The Museum has a "zero-tolerance" policy prohibiting discrimination based on race, color,
religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other
made unlawful by federal, state or local laws. Any such discrimination is prohibited.

WORK SCHEDULE:

On-site, 40 hours/week; hours are generally 8:30AM to 5:00PM but may be off shifted to accommodate evening and weekend rentals.