Admission/Discharge Specialist- Imaging Center, Full Time

North Mississippi Medical Center   Tupelo, MS   Full-time     Health Care Provider
Posted on December 12, 2021
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Customer Service:
  • Greets patients in a positive, helpful, and courteous manner
  • Explains paperwork such as patient rights, financial responsibility, charity application, medical releases, etc.
  • Answers and disperses intra and/or inter departmental phone calls and messages
  • Promotes good intra and inter departmental and public relations
  • Responds to inquiries from patients, family members and providers in regards to health benefits
  • Assist patients in the Indigent Drug Programs by selecting programs, completing and submitting the enrollment forms and the receipt of shipments
  • Obtains and/or verifies insurance eligibility and benefits
  • Gathers required signatures on patient paperwork
  • Interviews patient or patient representative in person or over the telephone to obtain demographics and insurance information
  • Responsible for discharging patients
  • Performs cashiering duties
  • Receives payments on accounts
  • Schedules appointments and procedures
  • Provides financial counseling to patients and/or patient representatives to manage balances owed
  • Assists patients and/or patient representative in completing the Charity Application for financial assistance
  • Responsible for accurate documentation (coding) of diagnosis and therapy administered
  • Provides financial folders of each patient to the Business Office
Record Keeping:
  • Processes, maintains, and scans records in a timely, accurate, and confidential manner
  • Electronically updates patients records
  • Timely and accurately submit patient information/documentation to the appropriate department
  • Complies with all HIPPA Regulatory and Insurance policies in gathering and maintaining patient records; reports possible non-compliant cases to Supervisor, Department Manager, or Compliance Officer
  • Records patients insurance and demographic information
  • Expedites billing and payment processes by receiving, interpreting, and submitting all necessary information and documentation in an accurate and timely manner
  • High School Diploma or equivalent required
  • Associates Degree in Business or related field preferred
  • Two years of health care insurance, benefits, or collection experience required
  • Excellent verbal and written communication skills required
  • Must possess strong organizational and interpersonal skills
  • Knowledge of pharmacy and infusion therapy (drugs, supplies, pumps), preferred
  • Knowledge of Diagnosis-Related Group (DRG) and coding, preferred
  • Working knowledge of computer skills required
  • Ability to provide customer service to infants, pediatrics, adolescents, adults and geriatrics