CRM Technical Analyst
Salisbury University
Salisbury, MD
Full-time
Information Services / Technology (IT)
Posted on April 29, 2024
Salisbury University, a member of the University System of Maryland, is a regionally accredited four-year comprehensive institution offering 58 distinct graduate and undergraduate programs. Located on the historic Eastern Shore, SU's beautiful campus is some 30 miles from the Atlantic beaches and 2.5 hours from Baltimore and Washington, D.C.
Job Summary
This position exists to support the successful configuration and operation of the Customer Relationship Management (CRM) system (Slate), with a specific focus on the development and execution of the technical components outside of IT’s scope of work of the Slate platform and day-to-day functionality including but not limited to: security roles, workflows, forms, template libraries, rules, annual cycle prep tasks, query logic, reports, data integrations, dashboards and portal configurations.
Authority and Accountability
This position reports to the Associate Director of Admissions and does not have any direct reports, no budgetary responsibility nor authority.
Required/Minimum Qualifications
The position requires a Bachelor’s degree in Business, Computer or Information Science or a related field and 1-3 years of some specialized non-technical skills. It also requires a minimum of one year of experience in configuring, developing and implementing a Customer Relationship Management (CRM) system or other related system. The position does not require a professional license or certificate.
Preferred Qualifications
The preferred qualification is experience working in higher education. A desired qualification is experience working in admissions.
Visit our website www.salisbury.edu/hr/careers/ to apply online, submit a cover letter and resume by May 11, 2024. The position will remain open until filled. Only applications submitted through Salisbury University's Online Employment Application System will be considered. Any other documents, including a cover letter, must be uploaded with your online application. No documents will be accepted via e-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.
Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit www.salisbury.edu/equity/.
Job Summary
This position exists to support the successful configuration and operation of the Customer Relationship Management (CRM) system (Slate), with a specific focus on the development and execution of the technical components outside of IT’s scope of work of the Slate platform and day-to-day functionality including but not limited to: security roles, workflows, forms, template libraries, rules, annual cycle prep tasks, query logic, reports, data integrations, dashboards and portal configurations.
Authority and Accountability
This position reports to the Associate Director of Admissions and does not have any direct reports, no budgetary responsibility nor authority.
Required/Minimum Qualifications
The position requires a Bachelor’s degree in Business, Computer or Information Science or a related field and 1-3 years of some specialized non-technical skills. It also requires a minimum of one year of experience in configuring, developing and implementing a Customer Relationship Management (CRM) system or other related system. The position does not require a professional license or certificate.
Preferred Qualifications
The preferred qualification is experience working in higher education. A desired qualification is experience working in admissions.
Visit our website www.salisbury.edu/hr/careers/ to apply online, submit a cover letter and resume by May 11, 2024. The position will remain open until filled. Only applications submitted through Salisbury University's Online Employment Application System will be considered. Any other documents, including a cover letter, must be uploaded with your online application. No documents will be accepted via e-mail. Three professional references will be requested and required before the final stages of the search. Candidates will be notified prior to references being contacted.
Diversity and inclusion are core values of Salisbury University. We strive to create a truly diverse and inclusive environment where the richness of ideas, backgrounds, and perspectives of our community is harnessed to create value for our institution, today and in the future. To this end, the University recruits exceptional and diverse faculty, staff, and students from across Maryland, the United States, and around the world, supporting all members of the University community as they work together to achieve institutional goals and vision. To learn more about the University’s commitment to fostering a diverse and inclusive campus, please visit www.salisbury.edu/equity/.
