Customer Service Representative
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Call Center / Customer Service
Posted on March 28, 2024
Hiring Department
University Physicians
Job Description
#upjobs
Provide high quality customer service to patients, departments, insurance companies & other entitles who require our services, by working the IDX patient accounts systems for both UP & HPA. This service is provided via the ACD phone system or face to face in a Customer Service Office. Work written patient correspondence. Update registration bad addresses and mail returns in the account system. Represent MU Healthcare by providing high quality customer service.
Shift
DAYS, M- F
Minimum Qualifications
High school diploma or the equivalent.
Three years of customer service and or clerical experience is required. Education may be substituted in lieu of experience.
Ability to operate a personal computer is necessary.
The ability to type may be necessary depending upon the position.
Preferred Qualifications
Previous call center experience. Be able to receive and convey written/verbally communicated information. Ability to remain seated at work for most of the working shift if required to meet responsibilities and be able to work without direct supervision as necessary.
Anticipated Hiring Range
Salary Range: $13.91 - $21.18 Hourly
Grade: PAT-3A
University Title: Customer Service Representative
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Application Materials
In addition to the Online Application, please provide a Cover Letter and Resume.
Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Know Your Rights
To read more about Equal Employment Opportunity (EEO) please use the following links:
- Know Your Rights English Version
- Know Your Rights Spanish Version
