Reservations & Auxiliary Services Representative (Full Time, 1500), Graylyn Conference Center
Wake Forest University
Winston Salem, NC
Full-time
Call Center / Customer Service
Posted on April 1, 2024
Application Instructions:
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary
This individual must exude professionalism and possess a passion for service while working in support of multiple departments and teams. This position will have a role in everything from reservations, contracts, and sales support to room assignments. This position will work full-time hours on shifts Monday through Friday from 8 AM to 4:30 PM and report to the Assistant Manager, Rooms Operations. Must be available for occasional weekends or holidays as business demands dictate.
Job Description
Essential Functions:
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.
Please add your cover letterand any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description Summary
This individual must exude professionalism and possess a passion for service while working in support of multiple departments and teams. This position will have a role in everything from reservations, contracts, and sales support to room assignments. This position will work full-time hours on shifts Monday through Friday from 8 AM to 4:30 PM and report to the Assistant Manager, Rooms Operations. Must be available for occasional weekends or holidays as business demands dictate.
Job Description
Essential Functions:
- Receives incoming calls and routes guests to the appropriate department.
- Takes Room and Food & Beverage dining reservations to include creating banquet event orders for special events, internal meetings and site visits.
- Coordinates room assignments and billing.
- Tracks and creates reports based on property Sustainability Practices.
- Supports Sales function to include but not limited to creating/processing contracts, creating/maintaining reporting needs weekly, and processing invoices. Supports accounting functions to include assisting in AP invoices and monitoring any credit challenges.
- Prepares for tradeshows to include scheduling travel and booths.
- Conducts onboarding for new hires. Ensures training and administrative functions are complete.
- Will work within the compliance software and property management systems to support the property logistical planning.
- Performs other related duties as assigned and any combination of duties described above.
- Knowledge of Hotels Software Opera or other property management hotel systems is a plus.
- Ability to handle multiple tasks in an often busy environment.
- Excellent communication skills, both verbal and written.
- Ability to make independent judgment decisions to balance priorities.
- Excellent interpersonal and customer service skills.
- Ability to organize space and equipment.
- Ability to interact with guests in a positive and tactful manner.
- Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products.
- Sedentary work.
- Talking, hearing, repetitive motions.
- Close visual acuity.
- Not substantially exposed to adverse environmental conditions.
- Administrative office environment
Disclaimer:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.
To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.
Time Type Requirement
Full time Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.
